Navigate them to a spot on the map or provide them with the real-time location of a package, autobus, train, or taxi. The location-sharing feature allows you to direct your customers to the desired place. This way, you can securely and quickly share instructions, invoices, terms of use, agreements, and application forms. Instead of sending a link to download, provide documents and other file types directly via WhatsApp. birthday wishes, season greetings, and thank you videos.

tutorials, educational videos that will help customers to solve problems themselves,.instruction how to install, apply and use your products or services,.Present video materials and instructional clips within a conversation. talks with your consultants recorded and shared with clients.Use them to communicate more naturally using: Voice recordings will allow you to share information with visually impaired people. No need to send another e-mail – do everything in one app. Share boarding passes, tickets, or instructions in the same conversation. Include images in your B2C communication. Photos, illustrations, and other graphic files Send links with previews that will lead to agreements, terms of use, invoices, purchase confirmations, applications, or payments. Write without limits of length and type of characters. What’s more, besides the advantages of WhatsApp such as ease of use, reliability and security, you can use numerous features that will improve your interaction with clients: Text and links with preview ask for feedback after the conversation.chose one of the most popular methods of interaction,.provide a user-friendly communication channel,.conduct NPS surveys that will check the satisfaction of your client base,.help with installations, solve problems and inform about updates and changes,.API allows you to answer their messages from your system, web-based service or a computer, and: Talk, interact, and support your customers.

Whatsapp business api